Description

Innovation Makers:

Altran ranks as the undisputed global leader in Engineering and R&D services (ER&D). The company offers clients an unmatched value proposition to address their transformation and innovation needs. Altran works alongside its clients, from initial concept through industrialization, to invent the products and services of tomorrow. For over 35 years, the company has provided expertise in Automotive, Aeronautics, Space, Defense & Naval, Rail, Infra & Transport, Energy, Industrial & Consumer, Life Sciences, Communications, Semiconductor & Electronics, Software & Internet, Finance & Public Sector. The Aricent acquisition extends this leadership to semiconductors, digital experience, and design innovation. Altran generated revenues of €2.9 billion in 2018, with some 47,000 employees in more than 30 countries. In the Portuguese market for more than 20 years, Altran Portugal has about 2500 employees and three offices in Lisbon, Porto, and Fundão.

For more information: www.altran.com/pt

Mission:

Provide solutions to problems that have been reported by customers according to established processes and contracted Service Level Agreements.

Key tasks and activities:

• E2E ownership of CSR investigation and progress;
• Handle the customer support ticket;
• Be able to obtain necessary logs or request them;
• Be able to isolate fault related to specific subsystem;
• Support Problem Management function to identify and classify problems with big operational or business impact;
• Troubleshoot complex issues/ CSRs;
• Monitor the progress of the case until the solution is provided;
• Be able to load patch/ correction in the customer node;
• Evaluate and write Root Cause Analysis for outages or issues not detected by the service;
• Take corrective actions in case SW loading is unsuccessful.

Profile:

- Degree in Telecommunications or relevant experience for the function;

- More than five years of experience;

- Knowledge with OSS-RC is mandatory ;

- Organized and fully compromised with the activity needs;

- Dynamic and good communicator;

- Team spirit;

- Fluent in English.

Offer:

- Integration in a solid and dynamic team;

- Possibility to participate in international projects;

- Participation in exciting and motivating projects;

- Career evolution;

- New challenges.

Apply:

Apply for this job opportunity on our website or by email to [email protected]