Description

Dellent is a consulting company focused in System Information and Telecommunications. Our goal is to help our candidates and consultants to take a step forward in their careers through projects that meet their needs and expectations. 

We are looking for a Ops Center consultant to work in a project in Lisbon (Sintra).

Responsibilities:

- Communicate with customers using various channels (telephone, email and chat);
- Ensure customer satisfaction and provide professional customer support;
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow;
- Identify the issue the client is facing, troubleshoot and provide an appropriate solution;
- Able to identify when the issue should be re-assigned to another department or more senior representative;
- Collaborate with other specialists to solve or properly close help tickets;
- Document each action taken and categorize cases and possible bugs, so that our engineering team can address them;
- Maintain and update all job-related administrative forms.

What We Expect:

- Resourceful and stress resilient personality that can adapt and remain calm in all situations;
- Possess excellent writing and verbal communication skills to simplify technical language for non-technical users;
- ITIL certification;
- Fluent in English (C2), German speakers will be valued.

We offer:

- Health insurance;
- A personalized training plan, with a budget to spend on the training and technical books you find necessary;
- Constant feedback so you can grow professionally;
- Remote onboarding process;
- Team events every semester so you can live new adventures;
- Exclusive discounts and offers from our partners;
- Culture of proximity and transparency. Your ideas and needs are heard and valued by us!

Apply
If the above sounds like the kind of job opportunity you would want to get involved with, then please do not hesitate to apply here. You can also explore our content about the job market here.