Description

Operations Manager

Portugal, Odivelas, Lisboa, PT

Alphaserve Technologies® is a global provider of digital IT services to law firms, financial firms and other markets including media, government and health care. A privately held firm of technology and business professionals serving clients in 300 cities and 38 countries, Alphaserve offers services focused on emerging digital technologies (AI, machine learning, automation, application development and security) as well as infrastructure technologies (cloud and lights-on smartsourcing). 

Job Description 

The Operation Manager’s are responsible to manage the internal delivery network to fulfil the customer deliverables per contract. This includes the dynamic planning, scheduling, measurement of services and delivery against OLA’s to provide the agreed levels of service, taking into account changes in both supply and demand and seeking continuously and proactively to improve services for the benefit of the Business Centers and ultimately, the customer.  

Responsible for all ITIL processes; Incident, problem, change, request, client CMDB, and customer single point of contact (SPOC) for technical and operational tasks.

Define and responsible for implementation operational governance framework in line with Service Delivery Management standards and processes that will culminate in stability in Operational health, Service Excellence and excellent client satisfaction results.

Direct responsibility for client retention through establishing and maintaining operation delivery excellence and client satisfaction.

PLEASE CHECK COMPLETE JOB DESCRIPTION AND APPLY THROUGH THE LINK BELOW:

https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=c334b06e-6581-4961-93c1-442275f32f76&ccId=19000101_000001&type=MP&lang=en_US

Subject to review for purposes for ADAAA

Alphaserve Technologies is committed to Equal Employment Opportunities