Description

Who are we:
We have a talent for that.

We are specialists in developing people and combining them with the most ambitious projects. From software to complex engineering, from infrastructures to applications, we find, recognize and grow talent to offer them the most challenging projects and strengthen our project teams. We learn about people, their knowledge and how to productively use that knowledge to help companies transform, because what the digital economy needs is talent.

The world lives by rules of agility, immediacy and quick responses, so we are dynamic, responsive and aligned with the speed of the digital revolution. We have a new way to address challenges by adding speed to knowledge, connectivity to reliability and bringing agility to the reality of finding, managing and matching talent with projects.

Neotalent, the responsive people.

What is your mission:
You will integrate a team in a Neotalent project, taking on the role Operations / Incident Manager in Lisbon.
-    Address the incident management process
-    Perform the incident acknwolegde, perform first triage  and necesssay dispatch activities to address the ticket to correct L2 application support team
-    Perform the operational tasks according the defined specifications 
-    Collect KPI and elaborate the necessary reports regarding incident categories ,root causes and teams 
-    Perform operational daily checks
-    Follow up tickets SLAs

The talent that we are looking for:
- Technical background, both in software as in end user hardware;
- ITIL knowledge
- Team work 
- Work under pressure
- Possibility to work in shifts 
- Advanced in English (mandatory);

Why Neotalent:
- More than 20 years of experience in technology and business development;
- Access to ongoing technical training and solid performance evaluation and career management methodologies;
- Opportunity to be seen and recognized, to work on the best projects and to make choices that guarantee an exciting career;
- Opportunity to work on international projects and be part of an Everyshore for EveryChallenge paradigm.

To apply:
Please send your CV to [email protected] with MAR_Incident.Manager in the email subject.