Description

• 1st/2nd level support of solutions implemented for Customers.
• Collaboration on Global Projects.

Client Details

International Tech Consulting company.

Description

• 1st/2nd level support of solutions implemented for Customers.
• Collaboration on Global Projects.
• Work on Shifts methodology, integrated in a Team.
• Participation in 24x7 OnCall Service.
• Daily L1 / L2 Support.

Profile

Education and Certification

• University degree or comparable education.

Desired Qualifications

• Communicate with customers using various channels (telephone, email and chat)
• Ensure customer satisfaction and provide professional customer support
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow
• Identify the issue the client is facing, troubleshoot and provide an appropriate solution
• Able to identify when the issue should be re-assigned to another department or more senior representative
• Collaborate with other specialists to solve or properly close help tickets
• Document each action taken and categorize cases and possible bugs, so that our engineering team can address them
• Maintain and update all job-related administrative forms.
• Resourceful and stress resilient personality that can adapt and remain calm in all situations
• Possess excellent writing and verbal communication skills to simplify technical language for non-technical users
• ITIL certification
• Fluent in English.

Job Offer

Career progression.

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