Description

Keen for challenges and ambitioning new solutions, our IT-Tude is oriented towards project excellence and a close relation with our collaborators. With our People, iT works better!

We are looking for a Technical Support Engineer focused on 3rd line costumer support to integrate a project in Porto.

Your responsibilities:
- Manage and troubleshoot all incidents;
- Ensure that all stakeholder communication and updates are aligned;
- Update the knowledge base and existing documentation;
- Support the execution of change management activities;
- On call support.

Who you are:
- Familiar with Unix administration, Shell Script and SQL;
- Familiar with the concepts of an ITIL process;
- Able to prevent and diagnose for client and system issues;
- Familiar with continuous integration and Continuous delivery (CI/CD);
- Experienced with Java and ReactJS;
- An excellent communicator, capable of working both individually and with the team;
- Capable of dealing with diferent contexts, teams and stakeholders.

Nice to have:
- Troubleshooting and code fixing;
- Knowledge of DevOps concepts;
- Knowledge of Weblogic;
- Knowledge of Jenkins.

We offer:
- Personal accompaniment focused on Career Management;
- Continuous and personalized Training and Certification through our own Learning Center;
- Solidity, trust and growth;
- Competitive salary package with benefits.

If you believe you have the right profile, send us your CV (english version) through our email [email protected] and learn more about this opportunity.