Description

Mutual Respect, Accuracy, Creativity and Critical Sense. Do you see yourself within these values? Let’s continue…

Closer is a tech company created in 2006. Carrying innovation in our DNA, we are a 100% Portuguese company having already expanded to other 4 different countries. Being proud of our steady growth and impact in the IT market, we are conscious of the importance of the role of our people in this path.

By showing clear and successful results in industries as wide as Telecommunications, Banking or Retail, our clients trust us to search and select the right person for their projects.

Thus, we are now looking for a new Network Service Manager willing to accept new challenges!

Summary:  Your challenge as Service Manager/NW expert will be act within an influential and international client’s team to be responsible for the implementation and management of the client’s Network Services.

You’ll be contributing to the entire service lifecycle and achieve optimum related to customer satisfaction, cost, quality, and innovation, while providing incident management (to support BAU during Hyper-Care phase after migration), and reviewing a “Local Based Concept” and apply a global strategy to it.

You’ll have to support the project team regarding technical matters, engage with the service provider to ensure the quality of service (delivery of innovation, productivity and problem/incident resolution), while applying agile/lean methods and principles to optimize processes in the organization.

It’ll be expected of you to create innovative service by thinking outside of the box, perform Change & Capacity Management of Network Services for the entire scope of all the client’s locations worldwide, while building up a regional strategy of Bandwidth Management control rules, and being a technical expert support to Regional Service Managers and ISEC for the Network Service Modules.

You’ll also have to act as Second Level support for tickets (ServiceNow), perform Interfacing, Service Improvement and continuous adjustments with ISEC for Network Service Modules (SLA Service Management; Adjusting and adapting all Network Service Modules rules to the fast-changing environment due to implementation of SD-WAN and ClientZone).

Are you the one?

You must have…

• Higher technical education (university level), preferably with experience in the technology industry - ideally with a focus on Network services
• Knowledge of network infrastructure, IP networks (IPv4, IPv6, routing BGP, OSPF), monitoring protocols (SNMP, Netflow) and Network Monitoring solutions (CA PC, NFA, Spectrum)
• Knowledge of various network technologies and platforms, as LAN,WAN, DHCP, DNS, ARP, SDN, Cisco IOS
• > 2 years of experience in a service manager role with a focus on Network
• A solid understanding of concepts and methods for service management, strategy, innovation and agile management
• Ability to establish and maintain strong relationships, work collaboratively and influence others, seamlessly across seniority and organization
• Forward-looking with a natural inclination for customer needs
• Advanced communication skills, both written and verbal
• Business-fluent English language skills (speaking and writing) are necessary.
• Network related (eg. CCNA); lean/agile project management; or ITIL certifications are a plus
• Solution-oriented thinking and working is mandatory

Oh… and by the way, we have:

• Several challenging complex projects;
• Stimulating teams and leaders;
• Worldclass Clients and Partners.

If you believe in this match as much as we do, send us your CV to: [email protected]