Description

NETWORK ENGINEER

Decskill is a 100% Portuguese technological company, founded in 2014, and we currently have more than 200 employees. Decskill operates in both national and international markets, with offices in Lisbon, Oporto and A Coruña, capable to provide services to any location in the national territory.

How can Decskill be an accelerator to your career?

We currently operate in 3 major areas: outsourcing by DECSKILL; augmented reality and computer vision products and solutions, by PROSKILL; and Agile training and coaching, by GETSKILL.

The success of Decskill is built from the inside out, with talented employees and constant evolution, with innovative aspirations and a commitment to make a difference.

We are searching for a Network Engineer to work in Porto or Lisbon!

Responsibilities:

• Troubleshoot and monitor network services, including Ethernet, L2/L3, VLAN, Wi-Fi, OSPF, BGP, Firewalls, VPN, and Internet environments;
• Provide remote service assistance through the use of various web-based remote support tools when necessary;
• Receive and respond to service requests for assistance via telephone and email in accordance with each client’s Service Level Agreement (SLA);
• Process service tickets and assign to appropriate on-site technicians, or customer-specific internal service resources;
• Maintain service ticket ownership throughout the life of the support incident;
• Actively monitor all customer networking devices and services and respond to device-down scenarios;
• Perform device updates and reboots during customer-designated service windows;
• React to on-site outage scenarios as necessary or as assigned by the Service Desk Manager;
• Provide failure/root cause analysis during problem resolution process;
• Isolate, resolve and document operational and technical problems and performance bottlenecks.

Requirements:

• Degree in Engineering or Technical Course in IT;
• Experience with Barracuda/FortiNet firewalls will be a plus;
• Experience working in a team-oriented, collaborative environment;
• Good communication skills in English.

If you’re interested in this job please send your CV in English to [email protected] with the reference “BV/NE)”.