Description

It is becoming increasingly important for companies to be able to concentrate fully on their core business. With our Managed SERvices we support our customers: We take care of the deployment, maintenance and administration of our customers' Doxis4 solutions and help with questions or disruptions at any time.

Whether system support, personnel support or mentoring for your admins. With your expertise we make sure that our customers can always work with a working state-of-the-art system.

This is how you succeed

• Ensuring the Managed Service operation of our customers
• Processing of incidents within the scope of the agreed service level agreement
• Responsibility for the optimal functioning of the Doxis4 ECM system within the scope of managed service contracts and customer projects
• Receive information, diagnose symptoms, and resolve problems through alerts generated in our Managed Services system
• Contribute to team goals with regards to SLA requirements, case resolution, and customer satisfaction
• active teamwork and regular participation in internal and external training
• Participate in emergency on-call rotation schedule

This is what you bring to SER

• You have a degree in Computer Sciences, Business Information Systems, Business Administration or a comparable education
• Initial experience in the following areas:
  • Infrastructure issues (network, storage, backup solutions, virtualisation)
  • Operating systems (Windows/Linux)
  • Server-level databases (Oracle and/or MS SQL Server)
  • SQL Scripting
• You are passionate about learning more about the latest technologies and are open to being available for on-call support work — including overnight
• You enjoy teamwork and communication – in English and Portuguese

What if you’re not an expert in all the preferred qualifications listed on the job description? That’s okay. That’s our preferred list, not a required listed. We hire smart people who can dive deep; so we’re more interested in the areas that you do know instead of those you haven’t been exposed to yet.

Apply now!

SER is one big family with flexibility and great benefits as well as a modern office with first-class equipment.

If you would like to take on this challenging position in our company, please send your application documents, stating your earliest starting date and your salary expectations, to: [email protected]