Description

Our client is a leading bank in Europe, and one of the 10th largest banks in the World. It has a presence in 80 countries, with more than 200,000 employees. We’re looking for talented Major Incident Manager, that will join our team located in Lisbon.

Key Responsibilities:

- Champion the Service Transition process and deliver good practise in line with the pre-defined process requirements;

- Schedule, chair and minute Service Transition meetings;

- Review and maintain process documentation;

- Clearly communicate the Change Management process and it’s benefits to local and global stakeholders;

- Lead workshops and process awareness sessions;

- Maintain the Global Advanced Notification Calendar (Global Change and IT event calendar);

- Collate Changes from various ITSM toolsets in readiness for local and global Change Advisory Boards (CABs);

- Facilitate weekly CAB meetings;

- Challenge stakeholders on process non-compliance and perform the necessary remedial actions;

- Produce and distribute CAB minutes, accountable for clarifying any queries;

- Escalate changes as per the emergency change process;

- Produce periodic and ad-hoc reports on process KPIs, key achievements and next steps;

- Provide required evidences for audit requirements and participate in audit meetings where necessary;

- Perform Continuous Service Improvement initiatives on Service Transition processes;
 

Profile:

- Solid and demonstrable experience within a Service Transition role, preferably within the financial industry;

- Clear aptitude for service delivery excellence and producing quality results;

- Customer focused approach to work;

- Solid stakeholder management with geographically dispersed teams;

- Ability to adapt and remain calm under pressure;

- Strong decision making ability;

- Good communication skills, written and verbal;

- Self-driven and proactive, sharing best practices and improvement suggestions;

- Focused on innovation and continuous improvement;

- ITIL v3 (or above) Foundation/Practitioner and ITIL Service Transition certification are mandatory;

- Knowledge of a wide range of ITIL based processes interfacing with Service Transition and Change;

- English and French level mandatories;
 

Desirable:

- ITIL Expert is preferred;

- Certified Agile Service Manager

- Experience in working for a financial institution;

- Previous experience in a similar role;
 

We Offer:

- Remuneration according to the knowledge demonstrated;

- Participation in attractive and motivating projects;

- Career development with integration in technologically, advanced environments and dynamic teams.

Apply here: https://www.winprovit.pt/Opportunities/major-incident-manager_win1901819