Description

Dellent is a consulting company focused in System Information and Telecommunications. Our goal is to help our candidates and consultants to take a step forward in their careers through projects that meet their needs and expectations. 

In this project you will be able to contact with one of the key players in banking in the EU and around the world. Thus, you will be part of a multicultural team that is spread across more than 50 countries and you will help develop solutions in one of these three areas: investments, business solutions or commercial/personal services.

We are looking for a  Mainframe Service Delivery to work in project in Lisbon.

What are we looking for?

-Graduate in Computer Science with a good background of software development;     
- Good understanding of the ITIL norm and practices (desirable);
- Knowledge and/or experience of the financial services industry;
- Working experience on Mainframe tools (OPC/TWS, JCL, Cobol, DB2, CICS, TSO);
- Knowledge and / or working experience with IDMS and eFILE (desirable);
- Autonomous, rigorous with a high personal commitment;
- Ability to multitask, work well under pressure and prioritize work against competing deadlines and changing business priorities;
- Ability to work in a multicultural team in-house and remotely;
- Fluent in English and is desirable to have knowledge in French.

Responsabilities:

- Manage incidents according to Service Delivery ITIL Standards, and in coordination with other teams, including production teams;
- Monitor environments and KPIs;
- Identify recurring Issues and service Request and define action plans to reduce them;
- Understand the applications landscape, develop expertise of the applications and understand various interfaces involved;
- Define new practices/processes when needed; Write new procedures and ensure their collective ownership.                

We offer:

- Health insurance;
- A personalized training plan, with a budget to spend on the training and technical books you find necessary;
- Constant feedback so you can grow professionally;
- Remote onboarding process;
- Team events every semester so you can live new adventures;
- Culture of proximity and transparency. Your ideas and needs are heard and valued by us!

Apply
If the above sounds like the kind of job opportunity you would want to get involved with, then please do not hesitate to apply here.