Description

Are you at your best when coordinating and collaborating with others to resolve issues? Do you pride yourself on being a leader who can lead a team, identify and resolve incidents within a designated control stream and cross-streams? If so, we are looking for someone like you!

We are hiring a professional to manage a 2nd line support team and an international 1st line support team.

ESSENTIAL QUALIFICATIONS, SKILLS AND EXPERIENCE

• Hands-on experience within an enterprise-level IT operations organization;
• ITIL certification and experience as a service, incident- or problem manager preferred;
• Technical skills in PHP and database systems (SQL Server);
• People management experience in an operations environment;
• Experience in managing IT incidents in a global, multi-stream environment;
• Excellent interpersonal skills and a collaborative management style;
• A demonstrated commitment to high professional ethical standards and a diverse workplace;
• Excellent analytical and problem-solving skills in connection with a solution-oriented attitude;
• Knowledge of diverse technology solutions and services (networks, operating systems, infrastructure components, applications);
• Fluent in English (both written and spoken);
• Availability to travel.

About us
Dellent Consulting is a Portuguese consulting, technology services and outsourcing company, focused mainly on IT and Telecommunication services.  We currently have a team of highly qualified professionals, with a wide range of know-how on the IT field, which allows to take on tech challenges and succeed.

Do you think your profile fits this job description?
Send us your CV and come join the Dellent Team!