Description

INTEGER, a technology consulting company with over a decade of presence in the Portuguese market, is looking for a L1 Support Agent with strong communication skills and a sense of responsibility and teamwork.

Challenges and responsibilities:

• Handle calls, emails and chat sessions with our Worldwide customer base;
• Register and triage technical challenges and business issues;
• Query the Knowledge Base to find immediate response to known problems;
• Route the issues to the second line teams, and monitor the responses to these incidents to observe agreed Service Levels;
• Update the customers about pending incidents, managing their expectations on the time to solution and progress status
• Advocate for customers and help define ways to continually add value to the customer experience.

Required Skills and Qualifications:

• Bachelors or Masters Degree in a related field;
• Knowledge of problem tracking or ticketing systems;
• Friendly approach to customers going through difficult situations;
• General interest in problem-solving and troubleshooting;
• Fluent English

If you have the amazINg talent and want to be part of the INTEGER team, answer this announcement with your updated CV to [email protected]

Participating in this project means integration in a solid growing company and a young and dynamic team. #jumpIN