Description

Requirements:

• Technical degree or equivalent at least;
• More than 1 year of experience as a service desk technician or other customer support role;
• Knowledge of SQL;
• Knowledge of Databases (SQL Server and Oracle is a plus);
• Good understanding of computer systems, mobile devices, and other tech products;
• Excellent troubleshooting and communication skills;
• Ability to work under pressure;
• Customer orientation skills;
• Pro-activity, sense of responsibility and team spirit;
• Attention to detail;
• Knowledge in troubleshooting Application Servers (IIS), is a plus;
• Knowledge of System Administration;
• Written and oral fluency in English.

Responsibilities:

• Provide technical and functional support for customers seeking technical assistance over the phone, email or self-service portal;
• Answer queries on technical issues and offer advice to solve them or solve then yourself;
• Perform remote troubleshooting through diagnostic techniques and pertinent questions;
• Determine the best solution based on the issue and details provided by customers;
• Walk the customer through the problem-solving process;
• Direct unresolved issues to the next level of support personnel;
• Record events and problems and their resolution in logs;
• Follow-up and update customer status and information;
• Pass on any feedback or suggestions by customers to the appropriate internal team;
• Identify and suggest possible improvements in procedures;
• Become a Truewinder.

What we have for you:

• Global Company working side by side with a great, dynamic and tuned team on multiple geographies;
• Career development with the support and coaching of experienced seniors members;
• Cool and fun activities;
• Your next Challenge!

What we expect:
As an excellent Service Desk Technician, you must have high technical knowledge and be able to communicate effectively to understand the problem and explain its solution. You must also be customer-oriented and patient to deal with difficult customers. 

To apply for this job:
Send us your CV to [email protected]