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Junior Service Desk @ Claranet

Description

Junior Service Desk- Lisbon

 

We Are Passionate About What Technology Can Do.

We want to continually improve our service, people and technology.

We are proud that our customers benefit from our knowledge and experience.

We are Claranet and if you share our beliefs, we are looking for you!

 

Because we aspire to do more and better, we are looking for a Junior Service Desk to integrate our internal team, based in Lisbon.

 

Your responsibilities include:

  • Provide technical customer service support via phone and email.
  • Support both technical and non-technical end users.
  • Troubleshoot and provide first level resolution for software and hardware technical issues.
  • Escalate advanced issues to the appropriate team members.

 

You must have:

  • Associate degree in IT or higher, or the equivalent in work experience.
  • Knowledge of desktop operating systems
  • Experience working with the MS Office suite & browser-based applications.
  • Strong oral and written communication skills.
  • Working knowledge of PC Hardware configurations and troubleshooting.
  • Basic understanding of LAN/WAN technology.
  • Experience with Active Directory is a plus.
  • Fluency in English.

 

We value:

  • Dynamism and initiative;
  • High sense of responsibility;
  • Ability to analyze and solve problems;
  • Good communication skills;
  • Easy interpersonal relationship and team spirit;
  • Ability to achieve results;
  • Ability to deal with stress and emotional control.

 

Workplace: Lisbon

 

To apply for this position, you’ll need to submit your Resume/CV or Linkedin Profile to the following link: https://jobs.smartrecruiters.com/Claranet/743999696594355-junior-service-desk