Description

Winprovit is recruiting an Junior Service Delivery  (m/f) for a project on client that is being developed in Porto.

What you'll do

• Respond to requests for technical assistance   
• Diagnose and resolve technical issues    
• Research questions using available information resources    
• Advise user on appropriate action   
• Redirect problems to correct resource
• Identify and escalate situations requiring urgent attention  
• Track and route incidents and requests and document resolutions

Who you are

• Previous experience with Microsoft development tools and programming languages
• Experience in object oriented languages (C#, VB.NET or Java)
• Knowledge of SQL language and experience using relational databases with preference for SQL Server
• Experience in REST API
• Experience with GitLab
• Experience with GCP/BigQuery.
• Experience with CI/CD tools (Jenkins).
• Experience with reporting tools (Looker, Tableau)
• Experience in SOA architecture is a plus
• Retail and/or ecommerce experience is a plus
• Demonstrated sense of urgency and willingness to provide exceptional customer service
• Able to easily build relationships with the different players of the tech area, at different levels of the organization
• A professional with good attention to detail, and ability to assimilate, sort through and aggregate complex information quickly and effectively
• Professional approach when dealing with internal and external customers, including clear and concise written and verbal communication skills, both in Portuguese and English, with the capability to communicate at multiple levels in the organization
• Experienced in working in large scale organizations on a multi-national level with a multicultural team is a plus
• Proficient with Confluence and JIRA tools is a plus
• ITIL certifications are a plus
• Proficient in English.

Follow the Link to apply:

https://www.winprovit.pt/Opportunities/junior-service-delivery

or send your CV to [email protected] with the reference JSD4044CL