Description

Crossjoin Solutions is an IT company with headquarters in Lisbon and projects in several countries such as Belgium, United Kingdom, Chile and Canada.

Our values - Integrity, Sustainability, Communication, Transparency and Diligence.

Our principles - a Crosser and a Joiner - you’re always aiming to do better every single day, you can adapt to every situation and be available to help everyone.

You will be part of our team, where you will work with specialists in Enterprise Solutions & Architecture.

Requirements:

• Tech savvy with problem solving mindset
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and resolve basic technical issues
• Proficiency in Portuguese and English
• Excellent communication skills
• Customer-oriented, solution-oriented and cool-tempered
• Education: at least Technical-Professional course
• Less than 2 years of experience

Responsibilities:

• Serve as the first point of contact for customers seeking technical assistance over the phone or email
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by customers
• Walk the customer through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• Record events and problems and their resolution in logs
• Follow-up and update customer status and information
• Pass on any feedback or suggestions by customers to the appropriate internal team
• Identify and suggest possible improvements on procedures

We offer:

• Flex time, flex place policy;
• Integration in a dynamic, goal-oriented and cooperative team;
• Health Insurance;
• Monthly GYM subscription;
• Team-building events;
• A well-structured Individual Development Plan (IDP) and a Career Plan that promotes career growth.

To apply, you need to send your CV to [email protected] with the referal CJ_IT.

With the submission of your application you authorise the treatment and storage of your personal data within Crossjoin Solutions, Lda database for this recruitment process and/or other future opportunities.