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Randstad Professionals is the company of Randstad focused on the recruitment of Middle & Top Management with direct placement on end customer boards.
Our client is a multinational company that aims to expand its workforce by recruiting an IT Technical Project Manager.
descrição da função/job description
Responsibilities:
- Manage the incidents or the requests from the users for the day to day basis;
- Manage the KPI reporting and escalation process related to ITIL processing;
- Manage small projects and tasks to structure and build an efficient IT team;
- Help to deploy an unification of processes from the IT Strategic Plan;
- Be able to deal on the daily emergency and users support, with a Project Manager mindset and skills;
- Manage issues with a Continuous Improvement mindset and be able to work on only technical tasks with a vision of small projects with impact and timeline.
requisitos/requirements
Ideal Profile:
- IT technical knowledge and an experience in L3 support;
- Project Manager mindset and skills;
- Experience in ITIL processes;
- Autonomous to work on resolution and also to plan the actions on a project mode;
- Customer centric;
- Curious to increase his knowledge and to search solutions for users.
oferta/offer
Offer:
- Opportunity to be involved in an attractive project.
para se candidatar/to apply
https://www.randstad.pt/emprego/RP-2019-71688