Description

WE ARE LOVELYSTAY

A thriving startup and one of the largest property managers in Portugal, operating in the short-term property management sector.

We created our own unique platform and algorithm, enabling us to deliver the most cost & time-effective experience to both our partners and guests. 

We are currently looking for an IT Support Technician:

Role responsibilities

• Provide end-user software & hardware support

• Responsible for maintenance of ticketing and working tools

• Provide smart-hands support for networks - 2yrs

• Local network Setup and support

• Perform IT asset (de)provisioning and maintain an accurate asset inventory

• Support end users traveling or remotely accessing services including shipping replacement devices or leveraging 3rd party hardware repair

• Troubleshoot issues involving business applications

• Support may be provided remotely via remote administration tools

• Coordinating service providers

• Manage Google Users, Groups, Apps and Services

• Printer configuration and maintenance

• Linux server management

Candidate Requirements

To join us at LovelyStay you need to cover most of the following requirements:

• Excellent communication skills towards global technical audiences

• Good Portuguese (native or proficient) and English skills (oral and written)

• Have up to 2 years experience in IT support/helpdesk positions

• Be client-oriented

• Enjoy tinkering with computers and programs

• You’re not afraid of going to the bottom of the issue

• You’re able to prioritize tasks and multi-tasking

• Experience working with Linux and Windows

• Problem-solving and research skills. Ability to analyze situations, anticipating, identifying, and defining problems, seeking root causes

• IT Infrastructure Library (ITIL) certification (nice-to-have)

• The work is 90% 9 to 5 but you are expected to provide extended support when needed.

• Part-time positions can also be considered

Please send your applications to [email protected]