Description

IT Support Specialist

Swivel Secure 

WHY YOU ARE THE PERFECT FIT

• Understanding of IT infrastructure and network concepts (servers, networking, services).

• Experience with Linux system administration.

• Reliable and consistent performance with minimal supervision.

• Ability to handle multiple issues at once, remaining calm under high pressure situations.

• Ability to clearly document and communicate technical issues.

• Strong written and oral communication skills in English

• Strong analytical, problem solving, and troubleshooting skills.

• Capacity to work under stress.

• Experience with AWS highly desired.

• Experience with Virtualization is a add value too.

YOUR DAY TO DAY

• Provide proactive monitoring of cloud systems and services.

• Monitor system health indicators and elements.

• Provide tracking, triage and troubleshooting of Tier 1 issues and incidents, engaging technical escalation as needed.

• Assist in the provisioning of systems and users.

• Respond to support tickets, including customer-related issues using TEAMSUPPORT platform.

• Coordinating incidents and documenting actions taken during incident resolution.

• Ordinary maintenance as required

WHY?

• Work the leader of tokenless authentication

• Training courses in products

• Life Insurance

• Restaurant tickets

• Holidays 25 days

• Parking

• Laptop

• Schedule= 00h00 to 08h00

• Salary = 2500,00€ gross

Our office in Portugal is placed in Alfrapark, Alfragide, Amadora

You can send your CV to [email protected]