Description

About Us

The impact of technology in retail is a game changer affecting every retailer from small, local shops to retail giants. Working at Retail Consult means being at the center of this industry in transformation. As specialists in technology solutions for retail, we provide solutions’ strategy, implementation, deployment, training, and support services for clients across a range of retail segments including fashion, grocery, pharmacy, do it yourself, telecommunications, and electronics. Work, train, and learn with a growing team with over 250 people based in Portugal, US, Germany, Brazil, Mexico, and Chile, who are transforming the business of retailers across the globe.

We are currently seeking an IT Support Specialist to join our Internal Support team.

Job description:

• Architecture/Design, Commissioning/Deployment, Maintenance, and support of new and existing ICT systems, network infrastructure, and Internal applications;
• Full cycle Internal application management;
• Assess business ICT requirements and recommend new solutions or enhancements to current systems;
• Interact with management and staff to provide analytical and technical assistance for the continuous improvement of IT solutions;
• Assure the operation and security of the organization’s ICT Infrastructure and Solutions;
• Lead providers and partners support troubleshooting engagement to grant timely and effective issue resolutions;
• Ability to propose, document, and maintain policies, procedures, and processes, regarding the organization's ICT systems and security governance;
• Teamwork and knowledge resource provision for co-workers;
• Establish and maintain a positive, productive relationship with all co-workers.

Requirements:

• University degree in Information Systems, Information Technology, Systems Engineering, or similar;
• Experience with LAN/WAN networking technologies (routing, switching, WiFi, VPN, etc);
• Experience with both client and server hardware/software;
• Experience with multiple Operating Systems either end-user or server-oriented (Microsoft, Linux, etc);
• Experience managing Internal Applications;
• Experience with Storage and Virtualization Technologies;
• Experience with Security Technologies (Firewall, Anti-virus/malware, SIEM, Events logging analysis, etc);
• Microsoft Active Directory Services;
• Datacenter ecosystem management and support experience;
• Strong analytical and troubleshooting/problem-solving skills;
• Ability to work well within a team;
• Availability to travel;
• Proficiency in the English language. 

If you think your profile matches our requirements and you are looking for an experience that offers opportunity, growth, balance and a feeling of value apply to this job submitting your CV at:

www.retail-consult.com/en/work-with-us/

or 

[email protected]

Retail Consult – Transforming Retail with Passion