Description

We are passionate about what technology can do.

We want to continually improve our service, people and technology.

We are proud that our customers benefit from our knowledge and experience. We are Claranet and if you share our beliefs, we are looking for you!

Because we aspire to do more and better, we are looking for a IT Support to integrate our Client internal team, based in Paris, France.



Job Description:
- Technical Support for users with easy diagnostics / troubleshooting locally and remotely (via telephone) with remote assistance tools
- Diagnosing errors or technical problems and determining proper solutions.
- Walk the customer through the problem-solving process.
- Identify and suggest possible improvements on procedures.
- Telephone and in-person user support
- Registration and tracking of tickets from the helpdesk platform
- Install and configur computers, desktops and portable equipment
- Install and configur Xerox printers and Smart phones settings
- Configure VPN and Wi-Fi connections
- Maintenance of hardware
- Monitor the installation of specific software and creation of installation manuals
- Enable/ disable network points
- Video Conference and TV Rooms sessions support
- Regist/ inventory of new computer equipment


Qualifications:
- Minimum experience of 5 years in a It Support or helpdesk function
- Monitoring and maintenance
- Languages: French, English
- Ease of interpersonal relationships and teamwork
- Great ability to focus on tasks, organization and time management
- Resilient


Additional Information:
- 8h Full-time job between 8:30 to 18:30


Workplace: Paris, France



Apply here: https://jobs.smartrecruiters.com/Claranet/743999710827356-it-support-paris