Description

IT SUPPORT ENGINEER

Decskill is a 100% Portuguese technological company, founded in 2014, and we currently have more than 200 employees. Decskill operates in both national and international markets, with offices in Lisbon, Oporto and A Coruña, capable to provide services to any location in the national territory.

How can Decskill be an accelerator to your career?

We currently operate in 3 major areas: outsourcing by DECSKILL; augmented reality and computer vision products and solutions, by PROSKILL; and Agile training and coaching, by GETSKILL.

The success of Decskill is built from the inside out, with talented employees and constant evolution, with innovative aspirations and a commitment to make a difference.

We are searching for an IT Support Engineer to work in Porto!

Responsibilities:

• Provide 1st and 2nd level technical support across a broad range of technical disciplines;
• Prioritize and resolve faults or queries on the full range of systems across all clients;
• Suggest methods to build and implement measurable improvements to the services, undertaking project work and the implementation of change by performing a QA after any work;
• Troubleshoot issues relating to the network, database, infrastructure, applications or security;
• Contribute to serious incident, change and problem management.

Requirements:

• CET or Degree in fields related to IT;
• Knowledge of ITIL framework and processes;
• Some experience with:
  • Operating systems: Windows, Linux and Solaris;
  • Databases: MS SQL or Oracle;
  • Monitoring Systems: Nagios;
  • Network: Juniper and Cisco;
  • Security: TCP/IP, TCPdump, Nessus or Snort.
• Good communication skills in English.

If you’re interested in this job please send your CV in English to [email protected] with the reference “BV/ITSE”.