Description

Closer is a tech company created in 2006. Carrying innovation in our DNA, we are a 100% Portuguese company with offices in Portugal, Brazil, United Kingdom, and Hong Kong. Being proud of our steady growth and impact in the IT market, we are conscious of the importance of the role of our people in this path.

We are now looking for IT Support Analyst willing to accept new challenges in our Closer team, in Porto.

Are you the one?

• +2 years of experience in working on similar roles;

• Good experience in L1 support;

• Advanced knowledge in working with Ticketing tools;

• Good experience with SQL;

• ITIL certification is a plus.

Soft-skills:

• Pro activity

• Strong attention to details

• Excellent troubleshooting and communication skills

• Be communicative (English is mandatory)

• Able to work well in a team setting, supporting other developers

• Be self manageable

Main Tasks & Responsibilities:

• Investigate and perform root-cause analysis of incidents and engage with the relevant teams towards its resolution;

• Follow all the development process of new features/improvements/fixes (Specification, Development, Tests, Delivery and Post Delivery);

• Contribute to the sharing of knowledge;

• Continuous improvement: develop recommendations and procedures to prevent recurrent issues.

We believe we are the ones too, by:

• Providing a Multidisciplinary Team;

• Giving a home office kit, with everything you need to perform remotely;

• Ensuring a career plan alongside with professional growth;

• Providing you with a custom training plan;

• Helping you reach happiness;

Oh… and by the way, we also have:

• Several challenging complex projects;

• Stimulating teams and leaders;

• World-class Clients and Partners.

If you believe in this match as much as we do send us your CV to [email protected] and reach the closest side of life.