Description

As a Solution Specialist, you are responsible for providing application & process support to expected quality and speed driving improvements within the support organization:

Application Support & Operations

• Execute maintenance and support activities to ensure system availability and performance in line with user expectations, agreed service levels, quality standards, and service delivery processes.
• Ensure that support at L2 is properly handled and get involved in escalation mode at L2/L3.
• Ensure continuity when the solution needs to be modified.
• Lead continuous improvement application & problem management initiatives ensuring they are in sync with the business needs.
• Keep documentation up to date.

Enhancements

• Contribute to the solution's delivery road map by participating in Project Activities
• Ensure the solution includes enhancement requests' management and prioritize together with the business.
• Participate in the set-up and execution of end-to-end user acceptance testing with business representatives.
• Participate in package deployments/rollouts.
• Perform testing on relevant interfaces during releases.
• Act as a business.

Other

• Collaborates with internal and external stakeholders, including suppliers, to meet common goals and resolve issues.

Requirements:

Desired: Bachelor’s degree in Computer Science, Finance or equivalent experience.

Mandatory: Fluent in English

• 4+ years of proven experience in L2/L3 application support.
• 4+ years of working experience in large and complex organizations.
• Willing to accept a hands-on role.
• Business-facing skills, understanding requirements, and transforming them into technical actions.
• Proactive, self-starter, needs to be able to work without close supervision.
• Experience with Databases (Sql Server, Oracle, others);
• Availability for on-call duty.

Plus:

• Experience with Azure
• Experience with or knowledge of programming languages
• Experience with a ticketing tool (ex: ServiceNow, BMC Remedy)
• ITIL knowledge

If you meet these conditions and would like to join an innovative organization that continuously invests in training its talents, send us your application.

Join us. Let's innovate together!

Join us in: IT Solution Specialist (Risk and Treasury)- Remote