Description

IT Services Manager

(m/f) | Lisbon

What can I do here?

• Lead the Help Desk team, that is solving complex technical problems for the internal customers;
• Provide and manage technical support to company staff on all company-supported applications and hardware such as CRM, Easyvista, Office 365 (Email, Sharepoint, FileShare, Teams, Visual Studio), Telephony, desktop and laptop computers, mobile devices, and related technologies;
• Manage Software licences, certificates and domains;
• Manage Data Center and Software vendors;
• Proactively identify opportunities to evolve and improve the IT support delivery systems;
• Make recommendations about future planning and development of IT resources with an emphasis on maximizing end user productivity and return on investment;
• Drive focus on accuracy, timely feedback, and customer satisfaction;
• Drive timely identification, investigation, resolution, root cause analysis and replication of technical issues;
• Drive the knowledge-sharing mindset, methodology, and tools.

How can I become better by joining Vortal?

• Career perspectives à we are a fast-growing Company with a defined career map!
• Join an international business, present in 12 countries with an international culture (+10 nationalities).
• Integration in an innovative Company, with its own Innovation Lab and 10% revenue invested in R&D;
• Training and mentoring program to achieve the required expertise to be successful in business development;
• Competitive salary package including bonus according to results delivered.

What is expected of me?

• Degree in Computer Science or equivalent;
• Around 4 years of work experience;
• Must have the ability to quickly research and self-educate on new information, technologies and methods;
• Dynamism and results oriented;
• English proficiency (required).

Applications to: [email protected]

More about Vortal

VORTAL is a worldwide leading company offering eSourcing and eProcurement solutions. In our cloud eMarketplace, thousands of public and private buyers connect, every day, with an international community of qualified suppliers to make business.

VORTAL is rated by Gartner in the Magic Quadrant for Strategic Sourcing Suites, mentioned by Forrester and Spend Matters as a top player in the market and has been consecutively distinguished as one of "100 best companies to work in Portugal", in a survey carried out by Everis and Exame magazine, and was also awarded with “Índice da Excelência” by Neves de Almeida and Human Resources Portugal as “The Best Place to Work” in the IT, Telcom & Media sector.