Description

Our client is looking to hire an IT Service Manage who will lead a team based in Lisbon.

Client Details

Our client is an IT worldwide leading company.

Description

• Lead the Help Desk team, that is solving complex technical problems for the internal customers;
• Provide and manage technical support to company staff on all company-supported applications and hardware such as CRM, Easyvista, Office 365 (Email, SharePoint, FileShare, Teams, Visual Studio), Telephony, desktop and laptop computers, mobile devices, and related technologies;
• Manage Software licences, certificates and domains;
• Manage Data Center and Software vendors;
• Proactively identify opportunities to evolve and improve the IT support delivery systems;
• Make recommendations about future planning and development of IT resources with an emphasis on maximizing end user productivity and return on investment;
• Drive focus on accuracy, timely feedback, and customer satisfaction;
• Drive timely identification, investigation, resolution, root cause analysis and replication of technical issues;
• Drive the knowledge-sharing mindset, methodology, and tools.

Profile

• Around 4 years of work experience;
• Must have the ability to quickly research and self-educate on new information, technologies and methods;
• Dynamism and results oriented;
• English proficiency (required).

Job Offer

Join an international business in an innovative Company.

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