Description

IT Service Manager (m/f) - Brussels
Human Profiler is a Human Resources Consulting company, specialized in IT Outsourcing and recruitment and selection of qualified profiles, acting with total flexibility and adaptation to the needs of our customers.

Our client is looking for an IT Service Manager (m/f), for Belgium.

Main Tasks:
•Set up and enforce the respect of organisation, procedures and project office tasks, raising warnings in case of non-respect of these;
•Structure the information in ways that are appropriate to the target audience;
•Report on the service status (SLA, actions, risks, issues, decisions, changes, etc.);
•Manage the development, deployment into operations of Customs IT systems and its integration with central services and platforms;
•Plan and coordinate with other teams the delivery and configuration of environment and connectivity required to perform subsequent testing and roll-out to operations;
•Manage roll-out of transition and/or migration of Customs IT systems from the one operational phase to the subsequent one;
•Plan and coordinate the HO-TO process and ensure that the knowledge, projects and deliverables are transferred successfully to the new team;
•Escalate risk and issues, in particular the ones with potential impacts on time or resources;
•Propose new initiatives and contribute to the IT system design and strategic planning work;
•Enforce the delivery of the project(s) according to the agreed schedule, with the expected quality and with the resources provided;
•Understand the technological aspects of the project, including the risks and the success factors (Work with the help of solution architects/IT analysts only on complex matters);
•Support to transversal activities such has conference calls, produce documents, documents review, meetings minutes and quality checks.

Required Profile:

•Master’s degree in Informatics or similar;
•Minimum experience of 11 years in similar positions (at least 3 years of experience as Service Manager);
•Experience with Agile or SCRUM methodologies;
•Experience with Atlassian platform;
•Experience with OSB and Oracle SOA projects;
•Strong knowledge of reading and interpreting PBM diagrams;
•Good understanding of CI/CD pipelines;
•Interest and ability to learn other technologies and tools as needed;
•Ability to work in English (Mandatory).

To respond to this job offer, please send us your CV with the reference ITSM/Brussels_MM to the following email address: [email protected]