Description

An Amazing Opportunity to Develop your Career in a Multinational Environment

Your new function 
This position is responsible for managing the IT Helpdesk are regarding all sites of the company. Participates in the planning and implementation of policies and procedures to ensure that IT KPIs and SLAs are met and high level of service is provided both from the end-user perspective and the company’s best interest. Guarantees that the activities performed by this area are consistent with the company compliance standards, regulatory requirements and industry best practices, especially ISO 20000 (ITSM). 

What you need to be successful 
Candidate should typically have 4 or more years of experience as a Helpdesk manager role or proved experience as a system administrator with leadership competences. Preferably, with a degree in computer science or related technical discipline, or equivalent experience. 
Competencies: 
Interpersonal and communications skills; 
Ability to work in cooperation with internal partners, building and developing effective relationships. 
Team leadership competences; 
Specific Requirements: 
In-depth knowledge of current technology regarding IT infrastructure components in general and ISO 20000 in particular;
Strong problem solving and analytical skills and the ability to understand the technical implications of business decisions and requests; - Knowledge of the GMP/GAMP Guidelines is beneficial;
Good Level of English 

What you will get in return 
This company will give you the opportunity of working in an international environment that allows you to grow professionally inside the company.

What you need to do now
If you're interested in this role, send your updated cv to: [email protected].