Description

IT Service Manager

We are passionate about what technology can do.

We want to continually improve our service, people and technology.

We are proud that our customers benefit from our knowledge and experience.

We are Claranet and if you share our beliefs, we are looking for you!

Because we aspire to do more and better, we are looking for an IT Service Manager to integrate our Client internal team, based in Lisboa. The IT Service Manager responsibilities include supervise IT services team to support and maintain company IT infrastructure.

Your responsibilities include:

• Provide infrastructure support for new releases and deployments.
• Interact with business team to understand service level agreements and communicate the same to team members.
• Mentor and direct team members for timely completion of assigned projects.
• Conduct team meetings on regular basis to discuss about project issues and status.
• Conduct risk assessment and develop mitigation plans.

You must have:

• Degree in Computer Engineering or similar.
• +3 years of experience in Service Management.
• ITIL Certification.
• Experience in configuring the ITSM Easyvista tool.
• Experience in Process Design and Implementation.

Workplace: Lisboa

To apply for this position, you’ll need to submit your Resume/CV or Linkedin Profile in the following link:  http://talentportal.claranet.pt/#/jobs/762