Description

This client is looking for a IT Local, with a lot of experience in infrastructure, networking and communication part, to integrates your team.

Client Details

• Our client is global company in the food industry sector;
• Our client is an reference company with more than 100 years in the market.

Description

• Sole responsibility for all site support services in Portugal, including out of hours remote and on site support as required;
• Only on site contact for proposed local IT solutions from the business;
• Primary IT point of contact for senior management at the plant & in the country, including plant manager and company leadership team;
• Provide Best in Class level 2 and 3 technical support for clients at local office and remote locations;
• Support Windows laptops and desktops including End Of Life replacement, configuration and deployment. Troubleshoot all client issues, connectivity, package deployment and virus removal;
• Support Enterprise mobile devices including iPhone, iPad, cell, tablets and broadband devices;
• Maintain asset inventory of hardware within assigned territory;
• Work with outside contractors, project teams and internal staff to maintain and repair all IT assets;
• Work with the infrastructure team on network device maintenance, server patching and troubleshooting LAN/WAN/VPN connectivity issues;
• Support annual equipment refresh including switch and server replacement;
• Implementation of projects requiring site support involvement.

Profile

• Master's or Degree in Computer Science or related field;
• 5-10 years' experience supporting a diverse user base;
• 5-10 years' experience in a Windows environment;
• Network+ or 5 years supporting enterprise network infrastructure;
• In depth knowledge of Windows 10, Microsoft Office and Windows. Familiarity with Mac OS and iOS;
• In depth knowledge of the Windows Active Directory domain architecture and its interaction with the desktop environment;
• Experience using ServiceNow or other Enterprise Help Desk incident and project management reporting tools;
• Experience with unattended build processes and imaging utilities;
• Experience remediating operating system security vulnerabilities and patch implementation methods;
• Experience using remote client management tools;
• Knowledge of local applications and systems, eg CMS warehouse management system;
• Knowledge of device encryption and anti-virus software;
• Knowledge of network physical connectivity;
• Knowledge of Wi-Fi security and access;
• Knowledge of Microsoft Teams preferred.

Job Offer

• Great opportunity to join an international company;
• Great opportunity to join an dynamic team.

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