Description

Decskill is 100% Portuguese technological company, founded in 2014, and we currently have more than 200 employees. Decskill operates in both national and international markets, with offices in Lisbon, Oporto and A Coruña, capable to provide services to any location in the national territory.

How can Decskill be an accelerator to your career?
We currently operate in 3 major areas: outsourcing by DECSKILL; augmented reality and computer vision products and solutions, by PROSKILL; and Agile training and coaching, by GETSKILL.
The success of Decskill is built from the inside out, with talented employees and constant evolution, with innovative aspirations and a commitment to make a difference.

We are looking for an Intune Support Engineer for a project based in Lisbon.

Tasks and responsibilities:

• Positively represent and communicate with corporate customers via telephone, email, Skype in regard to finding solutions for technical problem identified in products. 
• As a member of a team, pursue technical problems in the enterprise space, involving broad and in-depth product knowledge by using collaboration and receiving mentoring assistance as needed. Frequently, these problems are politically charged situations as well, requiring the highest level of customer service.  
• Responsible for managing the relationship with these customers and thoroughly documenting their cases. 
• Participate in case triage meetings to share knowledge with other engineers and develop efficient customer solutions. 
• Consistently share best practices. Write technical articles and blogs for guiding other team members and customers. 
•  Work is office-based, but occasionally there is the need to travel to attend meetings.

Requirements:

Mandatory

• Good Communication Skills - spoken and written English – German/French/Italian is a plus
• Excellent customer service skills and customer focused attitude.
• Three or more years’ experience in systems deployment/admin, network operations, software support or IT Consulting  
• Strong knowledge of: any Windows OS, Mobile device OS, Client/Server knowledge, understanding of Cloud services
• Nice to have would include: Exchange, SCCM, Mobile device configuration and app deployment, Cloud products like Azure, Office 365, other Mobile device management tools and programming knowledge

Desirable

• Excellent customer service skills and customer focused attitude.
• Effective learning skills and the ability to learn on the go. 
• Strong problem-solving skills includes troubleshooting, problem analysis and resolution, good judgment/decision making ability.  
• Genuine passion for technology and desire and aptitude to increase technical skill level required. 
• Recent work experience in a customer facing support role 
• Excellent written and oral communication skills 
• Cultural sensitivity 
• Experience of building relationships with customers  
• Ability to build the trust of a community 
• Self-motivation and an ability to use initiative 
• Flexibility and ability to adapt to ambiguous and changing situations

If you’re interested in this job please send your CV in English to [email protected], with the reference “JM/Intune”.

Thank you!