Description

ABOUT US…

Everything we do is to inspire others to achieve outstanding results. We do this by investing in IT mastery to generate market value. As a global company specializing in Big Data, Business Intelligence & Analytics, Data Science, Middleware, Digital Xperiences, and Collaboration and Development tools, we have top products and services used by Fortune 500 companies. With a posture of honesty and cooperation with more than 180 clients in the service area and more than 3000 that use our products in 76 different countries, Xpand IT is recognized for its technological knowledge and “Passion for Excellence”.

At Xpand IT, everyone has a special talent. We value everyone’s talent in all fields. Excellent technical experts, visionary designers, dynamic and communicative human resources team, innovative researchers, magical marketers and entrepreneurial managers. These are the people that are part of Xpand IT.

If you feel that Xpand IT is the right place for you, give us a call!

ABOUT THE JOB

We are looking for a Helpdesk Technician to join our Support Systems team.

A typical day of the Support Systems team goes through the support and maintenance of the company's hardware / software and Helpdesk support, either in person or remote, to ensure our colleagues have the best conditions to perform their tasks. You will also collaborate with IT Support team in the management of the computer park and the selection / acquisition of equipment.

THE NEXT XPANDER SHOULD HAVE…

• High School Level;
• 1 year of experience in Helpdesk and IT support:
  • Hardware, software and network troubleshooting;
  • Install and configure operating systems;
  • On-site, remote and telephone technical support;
  • User experience with ticketing tools (eg Jira Service Desk, OTRS, Remedy, Zendesk, etc ...)
• Motivated, innovative, excelent communication skills and team player;
• It´s a plus if you have knowledge in:
  • Suite Atlassian (Jira or Confluence)
  • Office 365 (administration and usage)
  • Linux administration
  • Fluent in English

WHAT WE OFFER

Besides a competitive salary and a variable bonus program according to the performance, we have a number of other benefits:

• Relaxed work environment;
• Free fruit and coffee available;
• Flexible schedule and good location;
• Health insurance;
• Training plan, adjusted to individual needs;
• Opportunity to work on challenging projects in different locations;
• Social and team-building events;
• Areas for leisure within the facilities;
• Protocols and other local benefits.

If you’ve read until here, then you are certainly who we are looking for.

Direct submission to this application on our Webpage or send us your CV to [email protected], with the reference position (XP_THD)