Description

We are passionate about what technology can do. 
We want to continually improve our service, people and technology. 
We are proud that our customers benefit from our knowledge and experience. 

We are Claranet and if you share our beliefs, we are looking for you.

Because we aspire to do more and better, we are looking for a Helpdesk to integrate our Client internal team, based in São Domingos de Rana.

Job Description

• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Diagnosing errors or technical problems and determining proper solutions. 
• Walk the customer through the problem-solving process
• Identify and suggest possible improvements on procedures

Qualifications

• Proven experience as a help desk technician or other customer support role
• Experience with documentation of procedures, ticketing and inventory of advanced warehouse
• Ability to work flexible shifts and to adapt to changing work schedules
• Technical degree or certification

Apply here:

https://jobs.smartrecruiters.com/Claranet/743999700290246-helpdesk-technician-horario-noturno-sao-domingos-de-rana