Description

Helpdesk Technician

We are passionate about what technology can do.

We want to continually improve our service, people and technology.

We are proud that our customers benefit from our knowledge and experience.

We are Claranet and if you share our beliefs, we are looking for you!

Because we aspire to do more and better, we are looking for a Helpdesk Technician to integrate our Client internal team, based in Porto. The Helpdesk Technician main responsibility is to providing service and customer support.

Your responsibilities include:

• Providing service and customer support during field visits or dispatches.
• Diagnosing errors or technical problems and determining proper solutions.
• Follow all company’s filed procedures and protocols.

You must have:

• Proven field service experience.
• Ability to troubleshoot, test, repair and service technical equipment.
• Network experience.
• Experience with Active Directory.
• Experience with Office 365 tools.
• Knowledge of TCP/IP and Hardware.
• Technical degree or certification.
• English literacy.

Workplace: Porto

To apply for this position, you’ll need to submit your Resume/CV or Linkedin Profile in the following link: https://jobs.smartrecruiters.com/Claranet/743999696935120-helpdesk-technician-porto