Description

We are passionate about what technology can do. 
We want to continually improve our service, people and technology. 
We are proud that our customers benefit from our knowledge and experience. 

We are Claranet and if you share our beliefs, we are looking for you.

Because we aspire to do more and better, we are looking for a Helpdesk to integrate our Client internal team, based in Lisbon.

Job Description

• Provide accurate information about products, services or questions to users of information systems
• Log requests, incidents, and issues reported by users 
• Track orders, incidents, and issues by giving feedback to users 
• Handle request, incident and problem records by recording the events / actions associated with their resolution 
• Support users in the use of information systems 
• Perform remote analysis and diagnostics
• Interact with internal teams for rapid order fulfillment and resolution of reported incidents and issues 
• Get feedback / suggestions from clients / users to the appropriate internal staff
• Identify and suggest possible improvements in procedures

Qualifications

• 12th Year, Similar Professional Course
• Experience in Information Technology 
• Experience in answering via telephone, via internet or via remote support software
• Experience with ticketing tools  
• Good knowledge of Microsoft environments, namely Windows 7/10 and Office365
• Knowledge of communication networks and protocols, namely TCP / IP
• Knowledge of Mac OS, Android, Unix and Linux systems
• Knowledge of Microsoft platforms (Active Directory, Sharepoint, Exchange, SQL…, SCCM)
• Good knowledge of English, spoken and written
• Mastery of Office tools (word, excell, power point, visio, project) and ITSM tools (OTRS, Remedy, ServiceNow, ZenDesk)
• ITIL Foundations training is a plus

Apply here:

https://jobs.smartrecruiters.com/Claranet/743999702008780-helpdesk-lisbon-portela