Description

We are passionate about what technology can do. 

We want to continually improve our service, people and technology. 

We are proud that our customers benefit from our knowledge and experience. 


We are Claranet and if you share our beliefs, we are looking for you! 


Because we aspire to do more and better, we are looking for a Helpdesk Technician to integrate our clients team, based in Guimarães. The Technicians main responsibility is to provide service and costumer support. 


Your responsibilities include: 
- Provide remote customer support 
- Provide remote support via Telephone as well as on-premises support if needed 
- Registering tickets in a ticketing tool  
- User management in Active Directory environment 
- Management of accesses to corporate tools and file servers 
- Forward incidents to other specialised teams 
- Providing service and customer support on-site 
- Troubleshooting network and hardware related problems 
- Support printers, scanners and faxes
- Configuration and deployment of workstations 

You must have: 
• Good knowledge of English 
• Basic knowledge of Active Directory 
• Knowledge of Microsoft and Linux operating systems 
• Prior work experience as a helpdesk  

To apply for this position, you’ll need to submit your Resume/CV or Linkedin Profile in the following link: http://talentportal.claranet.pt/#/jobs/676