Description

Opportunity to work in a multinational in IT area!

HELP DESK (m/f) RESTELO

WORK SCHEDULE: 9H – 18H

TEMPORARY POSITION: FROM 12 TO 30 DE AGOSTO

TASKS:

1. Provide desktop IT break-fix on customer’s site for incidents reported through Ricoh’s contact centre or through the customer’s Call Management system to meet agreed SLAs.
2. Undertake day to day operations ensuring that all incidents, service requests and site maintenance work are effectively supported, making sure that the impact and disruption on the IT services are kept to an absolute minimum.
3. Ensure that all relevant processes, policies and procedures are adhered to.
4. Build relationships with the customers and end users to ensure that company image is maintained and enhanced to deliver first class customer satisfaction.
5. Hardware support is key; as is the ability to manage and maintain an accurate spares and consumables inventory to achieve fixes in target times.
6. Escalate to the Service Delivery Manager any issues with the services Ricoh provide that will not meet the respective service/project delivery targets.
7. Complete any other relevant duties applicable to the scope of the on-site engineer as documented in the site procedures documents or required by the Service Delivery Manager.
8. To maximize revenue by identifying potential business, ITS and professional service opportunities, whilst carrying out day to day duties.

Requirements:
Desirable Technical & Procedural Experience:
• Good understanding of incident management in an end user IT support environment.
• Knowledge of SLAs within end user services.
• Experience as an on-site 2nd line and support technician.
•• Experience of working in virtual teams.
• Experience of the build, imaging and configuration of standard desktop / laptop technology.
• Experience of providing hardware break-fix services across standard desktop / laptop environments.
• Experience of providing software support and installation services across a range of industry standard applications and operating systems.

Are you interessed?! Send us your CV to [email protected] !