Description

• Demonstrates knowledge of best practices and procedures of create global support organization
• Create, manages, and delivers to SLA's and KPI's for a global support organization

Client Details

Pharma company.

Description

• Provides governance and ownership of internal and external application Support Services providers in a Managed Services model
• Documents each application and produces a maintenance plan to ensure high availability and planned change control.
• Ensures applications have agreed disaster recovery, data backup, and archiving plans.
• Supports the development of the appropriate service culture within the internal and external delivery teams.
• Perform root cause analysis and recommend corrective and preventive actions
• Measure, support and maintain health of applications.
• Take ownership and deliver high quality solutions for issues and requests.
• Communicate solutions effectively to technical and non-technical teams.
• Define and comply with standard processes when implementing solutions.

• Manage budgets for ongoing operational expense and projects

• Manage people for programs or projects involving department or cross-functional teams

Profile

• Bachelor's in computer science, engineering, or other relatable majors
• 10+ years' experience related to support for software products and services
• 7 + years progressive managerial/leadership experience
• Vendor and Contract management
• Ability to work in a team-oriented, collaborative environment
• Excellent communication skills, both verbal and written; includes the ability to communicate clearly and confidently, to different audiences simultaneously, such as business, technical, operations, senior management, etc
• Highly self-motivated and directed, with keen attention to detail.
• Deal with tense situations with ease
• Entrepreneurial with a winning attitude and a hunger for success
• English: fluent

Job Offer

Career progression.

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