Description

Our client is a leading bank in Europe, and one of the 10th largest banks in the World. It has a presence in 80 countries, with more than 200,000 employees. We’re looking for talented Functional Support Analyst that will join our team located in Lisbon.

Responsibilities:

- Have a daily interaction with the business user in person, over the phone and via email

- Support the business in their IT needs and understand the business workflows and scenarios

- Maintaining a proper coverage in their designated shift and always provide support in times of need i.e. production issue

- Voluntarily picking up work and tasks as received over email, phone or in person

- Provide business, team members and other project/task partnering teams updates on the issue/task/project

- Documenting and training other team members

- Shadow other team members and seek to learn to improve day to day coverage of the platforms

- Sharing knowledge within the team as well documenting the issues/incidents for better follow up

- Improving day to day tasks by writing scripts and automate tasks that are procedure oriented

- Contribute towards the workload by picking up tasks voluntarily

- Contribute towards better post-release checkouts

- Understand the underlying issue and the associated patch fix/release and identify systemic issue

Technical skills

- The ideal candidate will have a balance of technical skills, business knowledge, troubleshooting expertise, and excellent soft skills. Experience required in trading floor environments, preferably Equities.

- General knowledge and capabilities in scripting languages, databases, SQL, networking, market data, Windows, and Linux, and application configuration.

- Candidate should be looking to build upon a solid knowledge base in global finance, Investment Banking, Equities, trade workflows, and basic knowledge of Option pricing.

- Emphasis on ability to manage the situation - determine and understand impact from an outage, provide the proper level of communication, think outside the box for workarounds, bring in the appropriate resources, persistence in working to restore service, follow up with root cause analysis and completion of action plan.

Soft skills:

- We are looking for a highly motivated individual who is comfortable in a trading environment.

- Excellent communication skill, follow through, and relationship building skills required.

-Candidate must have demonstrated experience working in a high pressure, time sensitive environment.

We Offer

- Remuneration according to the knowledge demonstrated

- Participation in attractive and motivating projects

- Career development with integration in technologically, advanced environments and dynamic teams

Send your CV to:

https://www.winprovit.pt/Opportunities/functional-support-analyst_win1901804