Description

We are passionate about what technology can do.

We want to continually improve our service, people and technology.

We are proud that our customers benefit from our knowledge and experience. We are Claranet and if you share our beliefs, we are looking for you!

Because we aspire to do more and better, we are looking for a Field Support to integrate our Client internal team.

Job Description

Monitors the Helpdesk ticket tracking system to respond to problems identified by users in a timely manner.
Takes user requests over the telephone, e-mail and documents all issues in the Southwest Key Helpdesk ticket tracking system.
Identifies, researches, resolves, or escalates technical problems.
Troubleshoots, resolves or escalate hardware and software problems proactively or as identified by users.
Installs, configures and maintains desktop, laptop hardware and software
Instructs users in the use of equipment and software.
Identifies and resolves system security issues to include antivirus, spyware & system software updates.
Supports and maintains voice communications systems..
Provides support for audio-visual equipment.

Qualifications

Associates in Computer Science, Information Systems, or other related field preferred or equivalent work-related experience. Years of experience may substitute for degree.
2-3 years in information technology experience preferably in helpdesk support in a Windows enterprise Active Directory environment
1 year experience supporting Windows XP/Vista/7.
Knowledge of Ethernet networks and TCP/IP settings.
Experience supporting Microsoft Office 2003 or greater; network printing; corporate email.

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