Description

Decskill is 100% Portuguese technological company, founded in 2014, and we currently have more than 200 employees. Decskill operates in both national and international markets, with offices in Lisbon, Oporto and A Coruña, capable to provide services to any location in the national territory.

How can Decskill be an accelerator to your career?
We currently operate in 3 major areas: outsourcing by DECSKILL; augmented reality and computer vision products and solutions, by PROSKILL; and Agile training and coaching, by GETSKILL.
The success of Decskill is built from the inside out, with talented employees and constant evolution, with innovative aspirations and a commitment to make a difference.
We are looking for an Exchange Consultant for a project based in Lisbon.

Tasks and responsibilities:

• Provide technical support experience to our business customers.
• From problem identification to full resolution, you will own and manage the customer experience over the phone and Web.
• When needed, you will collaborate with others to engage subject matter experts, Engineering (Product Groups) or Management.
• Your day to day job will be about providing both technical expertise (either on your own or by involving your colleagues) solving high level complex, and potentially politically charged problems, involving broad, in-depth product knowledge or in-depth product specialty; this may also include support of additional product lines.
• The role requires an excellent communicator and service oriented professional, daily demonstrating the CARE behaviors; Communicate Effectively, be Accountable, be Resourceful and Empathic.

Qualifications:

• 2+ years in a customer facing service role in any capacity
• English Language: fluent in reading, writing and spoken
• Bilingual –Spanish, French, German, Italian or Portuguese

At least some of the following technologies (and wish to learn the others). The more, the more valued it is:

• Deep understanding in Exchange architecture
• Deep troubleshooting skills with Exchange
• Experience with Exchange 2013. 2016 and 2019
• Experience with Windows Server 2019. 
• Design, administration and/or support experience with Exchange On-Premise and Exchange Online environments.
• Experience with Migrations to Exchange On Premise to Exchange Online
• Troubleshooting skills with Exchange Transport and Client Access
• Troubleshooting experience with Devices syncing.
• Experience with Exchange Disaster Recovery scenarios
• Deep understanding of Active Directory and DNS.

If you’re interested to know more about this position please send your CV in English to [email protected], with the reference “JM/Exchange”!

Thank you!