Description

Are you driven by Technology?

If so, it is at red.it that you should embrace your next challenge!

‌

We took the first steps in Innovation and Technology in 2016 and the will to do more and better is always with us.

Join the Wolfpack as an Ericsson Order Care Engineer (Full-Remote)!

What skills do you need to have:

• Bachelor's degree in Telecommunication, Information Technology, or related field.
• 5+ years’ experience in Telecom domain in wide range of roles - Architecture, Pre-Sales, Delivery and Operations.
• Must have hands on experience in BSS and OSS Platforms – CRM, CPQ, OM, Product Catalog , Service Catalog, Service Activation and Provisioning, Mediation and Billing and Assurance platforms.
• Enterprise and Data Architecture, Solution Engineering experience.
• Demonstrated skills in Team Leadership, Coaching, Practice Development, Competency building.
• Knowledge of Design Thinking approach, Excellent Oral and Written Communications and Presentation Skills.
• Must be self-motivated, analytical, detail oriented, organized and pursue excellence on all tasks.
• Knowledge of Telecom industry best practices, future trends and design patterns.
• Excellent communication and presentation skills, both verbal and written.
• Ability to solve problems using a creative and logical mind set.
• Ability to articulate the value of technical capabilities to C-suite audience.
• TM Forum certification is a plus.
• Knowledge and experience with Salesforce (Communications Cloud) is a big plus.

Some of your responsibilities will be:

• Collaborate with cross-functional teams to define, configure, and optimize Ericsson Order Care solutions.
• Provide technical expertise in designing and customizing Order Care systems to align with business requirements.
• Analyze order workflows, identify areas for improvement, and implement process enhancements.
• Work closely with clients and stakeholders to understand their needs and tailor Order Care solutions accordingly.
• Troubleshoot and resolve complex technical issues related to Order Care systems.
• Mentor and guide team members to enhance their technical skills in Ericsson Order Care.
• Stay updated with the latest Ericsson Order Care technologies, best practices, and industry trends.
• Lead the development of custom applications and integrations to enhance order management capabilities.
• Collaborate on the design and implementation of system improvements and updates.
• Drive ongoing professional development and learning within the Order Care team.

• A team focused on meeting goals, you won't be short of motivation! Red Team
• Red Training - We want to help you reach your potential.
• Ongoing follow-up and career counselling. Red Follow Up
• Red Change - Do you love what you do, but want to explore other areas? No problem Wolf!
• There's time for everything and fun is not left out.
• Red Hours
• Red Spirit - If you want to go fast, go alone, if you want to go far, GO TOGETHER!

Keywords: Order Care, EOD, Telecommunications, Troubleshooting, Integration

WHAT DRIVES YOU?

Apply through [email protected] and find out what drives us at www.redit.pt