Description

Decskill is 100% Portuguese technological company, founded in 2014, and we currently have more than 200 employees. Decskill operates in both national and international markets, with offices in Lisbon, Oporto and A Coruña, capable to provide services to any location in the national territory.

How can Decskill be an accelerator to your career?
We currently operate in 3 major areas: outsourcing by DECSKILL; augmented reality and computer vision products and solutions, by PROSKILL; and Agile training and coaching, by GETSKILL.
The success of Decskill is built from the inside out, with talented employees and constant evolution, with innovative aspirations and a commitment to make a difference.
 
We are looking for a Security Endpoint Protection Support Engineer for a project based in Lisbon.

Tasks and responsibilities:

• Scope and resolve complex issues with onboarding, deployment and configuration of products
• Advise and educate customers on the features and capabilities of our products
• Interpret and analyze log data to troubleshoot issues in customer environments involving cloud, server, endpoint and network infrastructure
• Communicate solutions and recommendations to the customer and ensure that customers have the information and tools to address similar issues in the future
• Collaborate and coordinate with other teams and experts  to tailor the best solution for customer issues
• Perform activities necessary to quickly mitigate outages and service interruptions in the customer’s environment by recommending and implementing workarounds
• Maintain current knowledge and understanding of product roadmaps and emerging technologies
• Investigate and communicate incident root cause to customers
• Participate in an on-call rotation when required
• Develop, document, and implement runbooks for training, process standardization, and guidance on how to troubleshoot effectively​

Skills required:

• Minimum 3+ years experience with Anti-Malware technologies and/or Systems Administration with focus on security (this should include experience with endpoint security, server security and threat analytics)
• Minimum 3+ years customer facing support experience
• Knowledge and understanding of the internals of the Windows Operating System fundamentals (Processor, Memory, Processes and Registry) and/or Network Technologies (TCP/IP, VPN, Proxy)
• Hands-on knowledge in cloud technologies
• Experience supporting large and complex geographically distributed enterprise environments with 1000+ users
• Valuable:
  • Linux and/or Mac administration
  • Experience with scripting and/or programming
  • Knowledge of Windows Server, Windows Client, Active Directory and/or Azure Active Directory administration.

If you’re interested in this job please send your CV in English to [email protected], with the reference “JM/EndpointSecure”

Thank you!