Description

We are looking for an End User Technology, for that unique professional who thrives on solving problems and is excited about taking on new challenges. There is the need for a capacity to keep up with new technology and support of a transformation program. This position requires dedication, persistence, follow-up, effective time management, and unbeatable customer service with exceptional communication skills.

•Work with our monitoring team to identify, prioritize, resolve problems, and enhance our service to branchs.

•Document and communicate incidents, outages, ticket status, problem resolutions (internally and externally), and escalate tickets appropriately.

•Identify critical issues, manage the remediation activities to ensure, timely and complete resolution (provide visibility to Manage Level.

•After-hours may be required as needed.

•The remediation lead will manage the execution and remediation of technology failures and monitoring approach

Education & Qualification / Skill & Competencies:

•Bachelor’s Degree in IT / Technology (Optional)

•ITIL Foundation v3 and/or additional Intermediate ITIL related (Optional)

•Knowledge of bank technologies, such as: Interactive Kiosk; Ticket Totem; SelfBanking; Multifuncional Printer; Printers; PC Caixa; Cash Recycler (TCR); Optical check Reader; Ticket Validator

•Proficient in using MS Office, MS Project, and MS Visio.

•Good interpersonal and communication skills also in English, Spanish

•Proactive attitude and team player

Profile Description

•Troubleshooting skills and the ability to apply those skills to assist troubleshooting of a wide range of information systems and applications

•Ensure the incident process requests and coordinate teams.

•Respond to escalated support requests and provide expert advice and troubleshooting.

•Possesses an in-depth knowledge of Incident management and can present the business implications of a particular scenario. Can routinely apply business insights to guide and influence the design of technically robust solutions

•Ensure all required stakeholder communication is efficiently performed relating to incidents and major incidents and parties engaged.

•Background in a service management role working within an ITIL framework would be beneficial.

•Responsible for restoring normal IT Service Operations as quickly as possible to minimize the adverse impact on the business that are caused by major incidents

•Responsible for the effective remediation of systemic issues in the operating environment, taking ownership for driving solutions

If you meet these requirements and are interested in joining an audacious and innovative company, please send us a copy of your CV to [email protected], including the job reference IJ_006__8_22_5047. Please check www.noesis.pt to see all opportunities we currently have open, or feel free to send us a spontaneous application. Join us. Let’s innovate together!