Description

We are looking for an End User Tecnhology Expert, for that unique professional who thrives on solving problems and is excited about taking on new challenges. There is the need for a capacity to keep up with new technology and support of a transformation program. This position requires dedication, persistence, follow-up, effective time management, and unbeatable customer service with exceptional communication skills.

Intermediate

•Daily ticket analysis and resolution times of the provider.

•Provide intermediate-level triage skills for relevant incidents with branch equipment.

•Develop and implement controls to increase resolution time.

Education & Qualification / Skill & Competencies:

•Bachelor’s Degree in IT / Technology (Optional)

•ITIL Foundation v3 and/or additional Intermediate ITIL related (Optional)

•Knowledge of bank technologies, such as: Interactive Kiosk; Ticket Totem; SelfBanking; Multifuncional Printer; Printers; PC Caixa; Cash Recycler (TCR); Optical check Reader; Ticket Validator

•Proficient in using MS Office, MS Project, and MS Visio.

•Good interpersonal and communication skills also in English, Spanish

•Proactive attitude and team player

Profile Description

•Remediation lead will manage the execution and remediation of technology failures and monitoring approach

•Background in a service management role working within an ITIL framework would be beneficial

•Broad exposure to IT infrastructure/application landscape ideally with technical depth in a discipline or ITSM process

•Competent in defining, documenting and managing procedures and processes.

•Validate or reject suspected major incidents ensuring they are correctly identified, understood, categorized and resolved.

•Responsible for maintaining a consistent and timely delivery of Incident & Problem Management in line with company procedure and industry best practice

•Work with internal stakeholders, customers, 3rd party vendors and business units in all matters relating to Incident & Problem Management to deliver customer service excellence

If you meet these requirements and are interested in joining an audacious and innovative company, please send us a copy of your CV to [email protected], including the job reference IJ_006__8_22_5048. Please check www.noesis.pt to see all opportunities we currently have open, or feel free to send us a spontaneous application. Join us. Let’s innovate together!