Description

Noesis is looking for candidates with the following profile:

As an Embedded Escalation Engineer (EEE), you will be an important member of the Customer Service and Support (CSS) Data and AI Support Engineering Team and a virtual member of the Azure Data Factory Product Group.

Main Tasks and Responsibilities:

• Lead engineering investigations to bring quicker issue resolution to support incidents impacting our customers and improve customer experience.
• Build solutions, help create tools, help automate issue detection and diagnosis, to enable customers or support to self-resolve the issues.
• Identify emerging trends or re-occurring escalation scenarios and drive engineering opportunities to mitigate and/or eliminate them from the workflow. This can include a range of potential work item categories, such as self-healing mechanisms, self-serve, transparency, automation, and/or increasing the capabilities for Azure support.
• Contribute to product improvements by filing impactful bugs, design change requests and helping developers to fix and ship them to production, preventing customers from being impacted.
• As a trusted advisor to the Microsoft Azure engineering team and the Serviceability Technology Lead, you will suggest changes to future versions to better equip our support teams as well as our partners and customers and help influence in-market solutions today.
• Work across teams: partner with the engineering teams and support to make sure the right tools, telemetry, training and troubleshooting guides are available for new releases or features and Performed product beta testing.
• As a customer ambassador, you will also partner with engineering leadership for strategic technical, architectural and design discussions, and drive strategic thought leadership for Azure Diagnostics/UDE tools creation and usage worldwide bringing the customer voice to the center of impactful decisions. These strategic areas of focus will target our highest impact pain points for our partners, customers and team members.
• Able to work well in challenging situations while exhibiting flexibility and ability tolerate and manage through ambiguity and uncertainty.

Requirements:

3+ years of experience in a customer-facing or support role in any of the following: technical escalation support, product support, developer support, IT DevOps, IT Admin/support, Systems Development, or Consulting or IT/Network Operations.

2+ years of experience in one or more of the following:

• Microsoft Azure Platform
• Cloud Computing
• Microsoft Azure architecture and its components (Fabric, Compute, Storage, RDOS, Management Portal)
• Microsoft Azure Data Factory
• Other Cloud Data Integration service

Familiarity with development: tools, language, process, methods, troubleshooting

• Experience with Data Integration & Governance solutions and services
• Experience in Relational, Non-relational databases, RDMS such as Microsoft SQL Server and SQL Server Integration Services
• Security and network related knowledge.

Development/Coding:

• Experience with C#, JAVA, .NET, PowerShell, CLI, REST concepts
• Service engineering and/or DevOps experience at internet scale involving user data and/or software development for an enterprise level product
• Superior problem solving and troubleshooting skills, an ability to use various data collection tools and methodologies to analyze problems and develop solutions

If you meet these conditions and would like to join an innovative organization that continuously invests in training its talents, send us your application.

Join us. Let's innovate together!

Join us in: Embedded Escalation Engineer