Description

Decskill is 100% Portuguese technological company, founded in 2014, and we currently have more than 200 employees. Decskill operates in both national and international markets, with offices in Lisbon, Oporto and A Coruña, capable to provide services to any location in the national territory.

How can Decskill be an accelerator to your career?
We currently operate in 3 major areas: outsourcing by DECSKILL; augmented reality and computer vision products and solutions, by PROSKILL; and Agile training and coaching, by GETSKILL.
The success of Decskill is built from the inside out, with talented employees and constant evolution, with innovative aspirations and a commitment to make a difference.
 
We are looking for a Dynamics Support Engineer for project based in Lisbon.

Tasks and Responsibilities:

• Represent the company in customer interactions during workweeks and less frequently during weekends (on call shifts)
• Be part of a team and develop your skills as you solve complex technical issues.
• Own the customer experience and provide technical documentation for the troubleshooting steps.
• Report software bugs and be an advocate for product improvement.
• Document your knowledge and share it with others.
• Use tools for debugging and root cause analysis.
• Provide in-depth technical support for customer service delivery via telephone, written correspondence, or electronic service regarding technically complex, escalated problems.
• Engage and collaborate with other groups, including escalation teams and the development team, in gaining resolution to critical, complex issues.
• Provide exceptional customer service in politically charged environments.
• Create advanced online technical content including Knowledge Base articles, training documents, blogs, etc.
• Present technical content to various audiences including customers, partners, and internal stakeholders.

Technical Skills:

• Essential:
  • Fluent in English language.
  • Exposure working with customers on the Cloud, e.g. Microsoft Cloud products such Office 365 and/or Dynamics 365
  • Good knowledge of Dynamics 365 Configuration & Administration
  • Good knowledge of Office 365 technology
  • Experience of using support tools such as Fiddler, HTTPWatch, NetMon, IE Developer Tools.
  • Functional knowledge of using PowerShell, ability to write complex PowerShell scripts.
  • Experience of Software technical support experience or System integration, field support engineering, or software development
• Qualifications Desirable:
  • MCSE/MCSD qualification or job experience.
  • Degree qualification or equivalent experience.
  • Vendor qualifications or other advanced professional qualifications.
  • ITIL/Service Management experience.

If you’re interested in this job please send your CV in English to [email protected], with the reference “JM/ DynEng”.

Thank you!