Description

Stefanini is hiring Deskside Technicians to join one of our clients in Portugal. This client operates within the industrial business sector and it is based in Albarraque (Rio de Mouro, Sintra).

Role details:

This role is a desk side position that will require an individual to solve customer support issues by being present at the client’s location and may involve supporting multiple facilities.

The team consists of Technicians that visit customer's machines to solve support related problems or resolve issues remotely. This team interfaces with the Service Desk and other support teams to achieve the deliverables supporting the ITSD contract. Candidates will be required to have PC support knowledge and experience with common tools. 

Responsibilities 

• Correctly track incidents and calls timely and accurately 
• Diagnose printer and other peripheral device failures and implement solutions 
• Provide installation and upgrade services of supported hardware and software 
• Support of key engineering applications at use within the business
• Move workstations and peripherals, as required 
• Receive and provide required equipment (Install and set up equipment, cables, outlets and all other hardware) IMAC (installs/moves/add/changes) 

Requested Skills: 

• 2 Years" experience in an IT-Support Role
• ITIL certification (nice to have)
• Candidates need to be flexible as some cover at alternative sites may be required (driving license required) 
• Candidates need to be flexible, efficient and able to work independently 
• Ability to communicate technical information to non-technical audiences 
• Strong sense of customer service 
• Good organizational skills 
• Excellent Verbal and Written Communication Skills in English
• Ability to multitask 
• Team focused

Requested experience:

• ITSMS Tool Set (Ticket Management Software) 
• Respond to computer related service and trouble calls 
• Ability to resolve Windows 10 and MAC OS Operating System Errors 
• Proficient in Microsoft Office 2016/2019/Office365 Suite 
• Proficient in collaboration tools such as: Teams/Skype/Zoom
• Basic Knowledge of Microsoft Active Directory, Microsoft Group Policy Objects
• Understanding of Antivirus Protection Software, and VPN Solutions
• Hardware and Software Troubleshooting for desktops and laptops
• Some hardware support experience required suck as: installing memory/hard drives 
• Basic Network troubleshooting skills and knowledge 
• Experienced with Apple Products (MacOS/IpadOS/IOS)
• Experience with Mobile Device Support (IOS/Android)
• Proficient with 'Remote Worker' technology, accessibility troubleshooting skills

What we offer:

You will find here not only a challenging and interesting workplace, but also a rewarding work experience, with competitive compensation and benefit packages:

• Soft skills and technical training for current and emerging products and technologies;
• Private health insurance
• Career development: opportunity to grow within the team;
• Special referral bonuses for recommending your friends;
• Friendly team who is eager to meet you

What's next: It's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity. To apply, please send us your updated CV to [email protected] using DT22 as subject.

About us

We are a multinational company with over 30 years of experience in delivering IT services worldwide, ranging from IT outsourcing to application development or IT staffing. We have a direct presence in 39 countries, through our 88 offices located throughout the world and we enjoy working for over 500 active clients. While more than 300 of them are multinational corporations, we have managed to become the preferred partner of many small-to-midsize local and regional companies as well. Most of our clients come from industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector and utilities. Stefanini has career opportunities locally and around the world for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a customer-centric person with a "get it done" attitude, come over for coffee and a talk on your future career with us! Learn more about us on www.stefanini.com