Description

Working in a fast paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry, and play a key role in ensuring the successful delivery of a premium IT support service. You will be required to deal with support queries over the phone, via email and face to face, as well as acting as a point of escalation with 3rd party resolver groups for problems that you can't resolve.

We are looking for an extremely proactive person with a keen interest in technology, who is able to make suggestions for improvements and offer an opinion on new products or services. In addition, we are looking for a person with exceptional customer service skills, along with the ability to build effective working relationships with both team members and business users, and a flexible and committed approach to work.

This client is located in Santa Maria da Feira.

Key Responsibilities
- Face to Face IT support of users;
- Hardware installation, movement and de-installation;
- Diagnosing problems concerning personal hardware (PCs, laptops, printers, scanners etc.); 
- Maintain, analyze and solve end user computing problems both hardware and software;
- System and application changes testing, scripts preparation in MS Windows 10 and MS Office 365 environment;
- Install and set up equipment, cables, outlets and all other hardware required for implementing IMAC's.
- Software, patches and updates installation using MS SCCM;

Professional skills and required qualifications:  
- Minimum of 5 Years' experience in an IT Support Role 
- Mastery in Windows 10 and MS Office 365 environment;
- Hardware problems diagnose skills (PC's, laptops, printers etc.);
- ITIL certification is an advantage and ServiceNow skills very welcome;
- Knowledge of remote administrative tools in Windows 10 environment;
- Knowledge of LAN, Wireless and VPN technologies to perform basic troubleshooting;
- Knowledge of SCCM
- Working knowledge of Active Directory and Exchange;
- Experience of Cisco desk phone system;
- Familiar with printer and multi-functional devices connected to a network;
- Willingness to learn new technologies;
- Positive, helpful can do attitude and ability to work with others;
- Strong communication skills, service delivery orientation;
- Ability to cope with stress and workload;
- Advanced english fluency is mandatory

What we offer:
You will find here not only a challenging and interesting workplace, but also a rewarding work experience, with competitive compensation and benefit packages:
- Soft skills and technical training for current and emerging products and technologies;
- Career development: opportunity to grow within the team;
- Special referral bonuses for recommending your friends;
- Private Medical subscription;
- Friendly team who is eager to meet you

Applications: please send us your updated CV to [email protected] using DesksideSMF as subject

Company Profile 
Stefanini IT Solutions was founded in Brazil by Marco Stefanini in 1987. 
Today, Stefanini is a full service global provider of offshore, onshore and nearshore outsourcing, IT consulting, systems integration and application and strategic staffing services to national and multi-national enterprises around the world. We have close to 22,000 employees in 35 countries in the Americas, Europe, Africa, Australia and Asia. Our clients represent a broad spectrum of markets and industries, including financial and banking services, manufacturing, telecommunications, chemical services, technology, public sector and utilities.
 
Our Mission
To exceed the expectations of our customers, employees and shareholders through technology solutions and innovation.
 
Our Vision
To be the best provider of technology, globally recognized and admired as a strategic partner, and act with passion and energy to serve and delight our customers